Shipping Policy

Summary

• Standard trade term: FOB Dongguan, China (Incoterms 2020); CIF, EXW, or DDP by written agreement.
• Samples ship by DHL, FedEx, or UPS express — typically 3–10 business days depending on destination.
• Bulk orders ship by sea (LCL or FCL) or air after inspection and balance payment.
• All shipments use neutral outer packaging with no product-description wording.
• Import duties, VAT, and customs clearance at destination are the buyer's responsibility.

Default trade terms: FOB Dongguan

VOVOHO quotes on FOB (Free On Board) Dongguan as standard, under Incoterms 2020. Under FOB, we prepare the goods, clear export customs, and load them at the agreed port of departure. From that point, freight, marine insurance, and destination import clearance are the buyer's responsibility.

CIF, EXW, DDP, or other Incoterms can be discussed. Whatever is agreed must be confirmed in writing before production begins — trade terms affect cost allocation and insurance responsibility.

Sample shipments

Samples are dispatched by international express courier — DHL, FedEx, or UPS — once sample cost, delivery address, contact number, and courier preference are confirmed.

Typical transit times: 3–7 business days to Europe, 5–10 days to the US, Australia, and most of Latin America. Times vary with destination customs clearance and local delivery. Customs duties and import taxes at the destination are the recipient's responsibility.

Bulk order shipments

Bulk shipment is arranged after production, inspection, balance payment (if applicable), final packing, and all agreed documentation are ready.

Most B2B orders ship by sea freight — LCL for smaller volumes, FCL for full containers — or by air freight for urgent or lightweight shipments. Indicative transit times: 14–20 days to the US West Coast, 25–35 days to Northern Europe, and 20–30 days to Australia by sea; 5–10 days by air. We share shipment tracking details and export documents once goods are dispatched.

Discreet, export-safe packaging

All goods ship in neutral, unmarked outer cartons. Carton markings show only the shipping marks, quantities, and handling symbols agreed with you — never product descriptions or brand names. This protects your supply chain confidentiality and smooths customs handling.

Inner packaging follows your approved specification: retail boxes, polybags, manuals, and inserts are packed exactly as signed off at sample stage.

What you need to confirm before shipment

• Consignee name, address, and destination port
• Forwarder contact and booking details (if buyer-arranged)
• Shipping marks and carton label requirements
• Any special documentation needed for import (certificate of origin, fumigation, etc.)

Changes to consignee, address, or forwarder after packing may cause delay and additional cost.

Export documentation

Standard export documents include a commercial invoice, packing list, and carton marks. Additional documents — certificate of origin, phytosanitary certificate, fumigation certificate — should be confirmed before production if your destination country requires them.

VOVOHO can support agreed documentation. We cannot guarantee customs outcomes in your destination country.

Import clearance and duties

Import clearance, duties, VAT, and any destination-country import requirements are the buyer's responsibility. VOVOHO is the exporter; you are the importer of record.

This is especially relevant for adult wellness products, which are subject to import restrictions in some jurisdictions. Verify import rules for your specific destination before placing an order.

Delays

Production or shipping delays can be caused by artwork revisions, material lead times, inspection requirements, weather events, carrier capacity, port congestion, or force majeure. We will inform you of known delays as early as possible and work to minimize impact.

Once goods are handed to your carrier or forwarder, transit delays are subject to their service terms and claims process.

Receiving and inspecting goods

• Photograph or video the packaging before opening it
• Note the condition on the delivery receipt if possible
• Notify the carrier in writing within their stated claims window
• Notify VOVOHO with photos and a description within 7 days of receipt where possible

Late or undocumented claims are significantly harder to process with carriers.

Common questions

• Can VOVOHO ship under my own forwarder? Yes — provide booking details before packing and we coordinate loading with them.
• Will the cartons show what is inside? No. Outer packaging is neutral, with no product descriptions or brand names.
• Do you offer duty-paid delivery (DDP)? DDP can be discussed for select destinations and must be confirmed in writing before production.
• How long does sea freight take to Europe? Indicatively 25–35 days to Northern European ports, depending on routing and port congestion.