Returns & Warranty

B2B returns are not retail returns

VOVOHO manufactures for business buyers — private label programs, wholesale distributors, and OEM/ODM brand projects. Products are produced to your confirmed specification, often with your logo, packaging, and color.

They cannot be returned to stock, resold by VOVOHO, or treated as consumer retail returns. Quality issues are resolved through claim review and agreed corrective action, not refund-on-request.

Why samples exist

The sample stage is your opportunity to verify everything before committing to bulk production: product function, motor feel, charging performance, material texture, color accuracy, logo placement, packaging structure, print quality, and manual content.

Bulk production follows your approval. Issues that were visible — and approvable — at sample stage but raised after bulk approval are harder to treat as manufacturing defects. Review samples thoroughly.

How to raise a quality claim

• Order number and product model
• Quantity affected (and total quantity received)
• Clear photos or video showing the defect
• Description of how the defect was discovered
• Batch or production reference if available

We will review the evidence and respond with proposed corrective action within a reasonable timeframe. We cannot action claims without documentation.

Custom and private label goods

Products manufactured to your approved artwork, color, logo, and packaging specification are not returnable for design preference changes, market repositioning, or import complications on your side.

If a quality issue is clearly caused by a manufacturing error — not buyer-provided artwork, approved spec, or buyer-side handling — we will discuss appropriate corrective action based on the evidence.

Warranty coverage

• Product type and confirmed normal use conditions
• Storage and handling from delivery to end use
• Confirmed defect cause (manufacturing vs. use-related)
• Commercial terms agreed in the purchase order

Warranty periods and coverage scope should be confirmed in your purchase order — not assumed from website information.

How we resolve confirmed issues

• Replacement units in a subsequent shipment
• Replacement components for buyer-side repair
• Credit toward a future order
• Technical guidance for field repair
• Other mutually agreed corrective action

We approach quality issues as a business problem to solve, not a dispute to avoid.

What is not covered

• Damage from incorrect charging, physical misuse, or improper cleaning
• Products modified, relabeled, or repacked by the buyer or their distribution chain
• Damage that occurred in transit after handover to your carrier or forwarder
• Quality issues arising from buyer-provided artwork errors that were used in approved production
• Products stored outside recommended temperature, humidity, or packaging conditions
• Claims raised more than 90 days after receipt without documented justification for the delay