Returns & Warranty

Summary

• Custom B2B goods are not returnable for preference changes; quality issues are resolved through a documented claim process.
• Report suspected defects within 14 days of receipt where possible; claims beyond 90 days require documented justification.
• Every claim is acknowledged within two business days and answered with a proposed resolution.
• Remedies include replacements, components, credit, or repair guidance — agreed case by case.
• Warranty scope and period are confirmed in your purchase order, not assumed from website content.

B2B returns are not retail returns

VOVOHO manufactures for business buyers — private label programs, wholesale distributors, and OEM/ODM brand projects. Products are produced to your confirmed specification, often with your logo, packaging, and color.

They cannot be returned to stock, resold by VOVOHO, or treated as consumer retail returns. Quality issues are resolved through claim review and agreed corrective action, not refund-on-request.

Why samples exist

The sample stage is your opportunity to verify everything before committing to bulk production: product function, motor feel, charging performance, material texture, color accuracy, logo placement, packaging structure, print quality, and manual content.

Bulk production follows your approval. Issues that were visible — and approvable — at sample stage but raised after bulk approval are harder to treat as manufacturing defects. Review samples thoroughly.

How to raise a quality claim

• Order number and product model
• Quantity affected (and total quantity received)
• Clear photos or video showing the defect
• A description of how the defect was discovered
• Batch or production reference if available

Report claims within 14 days of receipt where possible. Every claim is acknowledged within two business days. We cannot action claims without documentation.

How we evaluate claims

Our quality team reviews your evidence against the production batch records, retained samples, and inspection reports from your order. Where needed, we may ask for additional photos, videos, or the return of sample units for analysis.

You receive a written conclusion — whether a manufacturing defect is confirmed, its root cause, and the proposed corrective action — typically within ten business days of receiving complete evidence.

Warranty coverage

For eligible B2B orders, warranty support is agreed per purchase order and typically covers manufacturing defects in materials and workmanship. For electronic products, this commonly means motor, battery, charging, and control-circuit failures under normal use conditions.

Warranty periods and coverage scope are confirmed in writing in your purchase order — not assumed from website information. Storage, handling, and use must follow the product documentation for coverage to apply.

Custom and private label goods

Products manufactured to your approved artwork, color, logo, and packaging specification are not returnable for design preference changes, market repositioning, or import complications on your side.

If a quality issue is clearly caused by a manufacturing error — not buyer-provided artwork, approved spec, or buyer-side handling — we will discuss appropriate corrective action based on the evidence.

How we resolve confirmed issues

• Replacement units in a subsequent shipment
• Replacement components for buyer-side repair
• Credit toward a future order
• Technical guidance for field repair
• Other mutually agreed corrective action

We approach quality issues as a business problem to solve, not a dispute to avoid.

What is not covered

• Damage from incorrect charging, physical misuse, or improper cleaning
• Products modified, relabeled, or repacked by the buyer or their distribution chain
• Damage that occurred in transit after handover to your carrier or forwarder
• Quality issues arising from buyer-provided artwork errors that were used in approved production
• Products stored outside recommended temperature, humidity, or packaging conditions
• Claims raised more than 90 days after receipt without documented justification for the delay

Common questions

• Can I return unsold stock? No — custom B2B production cannot be restocked or resold.
• What if my forwarder damaged the goods? Transit damage after carrier handover is claimed against the carrier; we support your claim with packing records and photos.
• How fast will you answer a claim? We acknowledge within two business days and typically conclude within ten business days of receiving complete evidence.
• Is there a standard warranty period? Warranty scope and period are agreed per purchase order and confirmed in writing before production.